Refund Policy

💵 1. Overview

At CareWell Haven Nursing Services, we are committed to providing high-quality home nursing care. We understand that sometimes situations change, and you may need to cancel or request a refund. This Refund Policy explains our procedures for cancellations, refunds, and dispute resolution.

❌ 2. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

• More than 24 hours notice: Full refund or rescheduling at no extra charge.
• 12-24 hours notice: 50% refund of the service fee.
• Less than 12 hours notice: No refund, but we can reschedule the appointment (subject to availability).
• Emergency cancellations: If you need to cancel due to a medical emergency, please inform us as soon as possible. We will review your case individually and may offer a full or partial refund.

🔄 3. Rescheduling Policy

• You can reschedule your appointment free of charge if you inform us at least 4 hours before the scheduled time.
• Rescheduling requests made less than 4 hours in advance will be treated as a cancellation.
• We will do our best to accommodate your preferred new time and date.

💰 4. Refund Policy for Services

• Service Not Delivered: If we are unable to deliver the service as scheduled (due to staff unavailability, technical issues, or other reasons), you will receive a 100% refund.
• Dissatisfaction with Service: If you are not satisfied with the service provided, please inform us within 24 hours of service completion. We will investigate and may offer a partial refund or a free repeat service.
• Partial Service: If the service is partially completed (e.g., nurse leaves early due to emergency), a prorated refund will be issued for the remaining time.
• Long-term Packages: For long-term care packages (weekly/monthly), cancellations will be prorated based on the number of days used.

🛏️ 5. Equipment Rental Refund Policy

• Security Deposit: The security deposit for equipment rental is fully refundable upon return of the equipment in good condition, with all accessories intact.
• Rental Fees: Rental fees are not refundable once the equipment has been delivered and installed. However, if the equipment is returned early, a prorated refund may be issued for the unused days (subject to a 7-day minimum rental period).
• Damaged Equipment: If the equipment is returned damaged (beyond normal wear and tear), the cost of repair or replacement will be deducted from the security deposit.
• Early Return: If you return the equipment before the end of the rental period, we will refund the unused rental days (pro-rated), minus a 20% early termination fee.

💳 6. Payment & Refund Process

• Refund Method: Refunds will be processed using the same payment method used for the original transaction.
• Processing Time: Refunds are typically processed within 5-7 business days after approval.
• Bank Transfers: For bank transfer refunds, please provide your account details (bank name, account number, IFSC code).
• Cash Payments: Cash refunds will be issued in person or via bank transfer, as per your preference.

📋 7. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via phone, WhatsApp, or email.
• Provide your booking details (name, phone number, appointment date).
• Explain the reason for your refund request.
• Our team will review your request and respond within 48 hours.
• If approved, we will process the refund as per the method outlined above.

⚠️ 8. Non-Refundable Items

The following items are generally non-refundable:

• Consultation Fees: Fees for initial consultations or assessments (unless the service was not delivered).
• Travel Charges: Travel or transportation fees charged for visits outside our service area.
• Consumables: Used consumables (like dressings, syringes, or disposable equipment) that have been used during the service.
• Urgent/Emergency Services: Services provided on an emergency basis are generally non-refundable.

⚖️ 9. Dispute Resolution

If you have a dispute regarding a refund or service, please follow this process:

• Contact us directly to discuss the issue. We aim to resolve all disputes amicably.
• If the issue is not resolved within 7 days, you may escalate the matter to our customer service manager.
• If still unresolved, you can approach consumer courts in Noida, Uttar Pradesh, for further resolution.

📅 10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

📞 11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Phone: +91 7669094224
• Email: info@carewellhaven.com
• Address: D-65, Noida Sector-2, Uttar Pradesh - 201301