Privacy Policy | CareWell Haven Nursing Services

🔒 1. Introduction

CareWell Haven Nursing Services ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to everyone using CareWell Haven services, whether you book, browse, or inquire about our products on our website, mobile app, or other platforms like call centers and offices.

📌 Quick Summary: We collect only the information you provide to us. We use it to deliver our services, communicate with you, and improve our offerings. We never sell your data to third parties.

📋 Important: By using our website or any of our channels, you agree to this Policy. If you disagree, please do not use CareWell Haven's services. This policy does not cover third-party websites linked to us. Please check their privacy policies separately.

📋 2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, home address, date of birth, and medical history.
Payment Information: Billing details, payment method, and transaction history when you book our services.
Usage Data: How you interact with our website, including pages visited, time spent, and referral sources.
Health Information: Medical conditions, medications, allergies, and other health-related details necessary to provide care.

🛠️ 3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our nursing and healthcare services.
To schedule appointments, send reminders, and follow up after visits.
To communicate with you about service updates, promotions, and important notices.
To process payments and manage billing.
To ensure the safety and quality of our services.
To comply with legal obligations and regulatory requirements.

🤝 4. Sharing Your Information

We understand the sensitivity of your personal and health information. We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Healthcare Providers: To coordinate care with doctors, nurses, and other healthcare professionals involved in your treatment.
With Your Consent: When you give us explicit permission to share your information for a specific purpose.
Legal Requirements: When required by law, court order, or government regulation.
Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, IT services) – they are bound by confidentiality agreements.

🛡️ 5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Secure servers and encrypted data transmission (SSL/TLS).
Access controls to limit who can view your information.
Regular security audits and vulnerability assessments.
Staff training on data protection and privacy practices.
Secure storage and disposal of physical records.

🔐 Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

🍪 6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings.
Analyze website traffic and usage patterns.
Improve website functionality and performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

👶 7. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

📧 8. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal obligations).
Restriction: Request restriction of processing your information.
Portability: Request transfer of your data to another service provider.
Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

📅 9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date.

📞 10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Phone: +91 7669094224
Email: info@carewellhaven.com
Address: Office - C-373, NEW ASHOK NAGAR. DELHI. 110096 INDIA

⏰ Response Time: We aim to respond to all privacy-related inquiries within 48 hours.